Warranty & Returns Policy

Free Shipping & Free Returns

• Shipping and returns are always free within 30 days of your purchase.
• If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
  Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being returned

Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items

• Gift cards
• Downloadable software products
• Some health and personal care items

Q: Will free returns be valid for every matter?
A: No, free returns only apply for manufacture defects / wrong item sent. Otherwise,the customer will responsible for their own shipping cost and any other cost that may apply.

Q: Do we offer retun labels?
A: No, but hope in the future

Q: Where to return my package?
A: Oowlit Optics,1119 Hale Ave, Ashland, OH, US,44805

NOTE

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at owlitoptics@yeah.net

365 days Warranty

• OOWLIT lenses and rubber parts have a 365-day warranty against manufacturer defect.